Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
The HR Compliance Senior Executive plays a critical role in ensuring the organization’s adherence to applicable labor laws, employment regulations, and internal HR policies. This role monitors regulatory developments, supports the design and implementation of compliance programs, conducts internal
The Corporate Sales Head is responsible for leading the Corporate Sales Team within the organization. This role requires a leader who will drive the development and execution of strategic sales programs. The head will oversee all sales functions