The Tier 4 IT Support / NOC Engineer is the final and highest level of technical escalation within the organization, positioned above Tier 3. This role owns the resolution of the most complex, highest-impact, and highest-visibility cases,
Key Responsibilities: - Outbound Calling & Appointment Setting - Make high-volume outbound calls daily to prospects using company-provided scripts and outreach sequences. - Qualify leads, build rapport, and book appointments with business owner. - Sales Execution