Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct
Hybrid setup: 3x Onsite Location: MOA, Pasay Schedule: Shifting schedule / Night shift (No fixed weekends off) Requirements: College Graduate With Active PHRN or USRN license At least 2 years experience as a Process Trainer Job