About The Role The Revenue Operations (“RevOps”) Platforms Analyst (“Analyst”) is responsible for providing RevOps support to 2X’s clients to help them maximize the value of their data, tech platforms, and analytics. The Analyst is responsible
The Senior Technical Coach is responsible for leading both technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex SaaS products. This role goes beyond technical troubleshooting, it ensures teams consistently
Primary Responsibilities: Technical Support Leadership: Provide advanced technical coaching to frontline Customer Support agents Conduct 1:1 and group coaching sessions focused on: Troubleshooting depth First Contact Resolution (FCR) Average Handle Time (AHT) Customer Experience (CX/CSAT) Resolution