FUNCTIONAL DUTIES & RESPONSIBILITIES Owns and drives churn mitigation and retention programs for the legacy data portfolio through proactive customer engagement and structured migration to Managed SD-WAN or Hybrid networking set-up Identifies at-risk accounts and executes
Essential Duties and Responsibilities: Manage the daily operations and the productivity of direct reports. Ensure that objectives are consistently met, such as the required service levels and KPI’s for Calls and Chats. Conduct regular performance reviews