We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents, assisting with escalations,
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for process improvement.
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for process improvement.
The Growthbacker Manager is responsible for leading a team of Growthbackers to consistently meet or exceed revenue and performance targets. This role combines tactical sales oversight with coaching, performance management, and strategic execution. The Growthbacker Manager ensures team