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Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for process improvement.
The Growthbacker Manager is responsible for leading a team of Growthbackers to consistently meet or exceed revenue and performance targets. This role combines tactical sales oversight with coaching, performance management, and strategic execution. The Growthbacker Manager ensures team
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