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Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues Responsibilities: Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting,
Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the