SUMMARY: The Operations Team Leader – Seller & Vendor Support is responsible for leading and managing the offshore specialist team to ensure they meet daily inbound Zendesk inquiry SLAs and maintain high Satisfaction (SSAT) scores. A
SUMMARY: The Customer Service Representative – Non-Voice, Seller & Vendor Support acts as the primary frontline support for daily Vendor and Seller inquiries. This role is responsible for driving support efficiency via Zendesk, managing the daily
The Partnerships Executive – Manila is responsible for coordinating campaign delivery, commercial administration and performance reporting for the Partnerships team. The role will operate closely with the offshore commercial team and play a key role in
RESPONSIBILITIES: Collaborate with our international teams in Manila, Philippines and Sydney, Australia. Your role transcends borders and cultures! Work closely with THE ICONICs Sydney based Buying and Design teams to get the inside scoop on upcoming
As a Customer Service Associate in our team, you will deliver proactive, end-to-end customer support and engagement. This role goes beyond transactional service, focusing on optimizing the entire customer journey — from browsing to post-purchase care
Job Profile: The Team Leader, Seller & Vendor Support is responsible for leading and managing the offshore specialist team to ensure they meet daily inbound Zendesk inquiry SLAs and maintain high Satisfaction (SSAT) scores. A core
JOB SUMMARY: The Quality Control Analyst is responsible for ensuring website catalog content meets the quality standards and guidelines set by eProduction. The role is accountable for reviewing and approving catalog content before it goes live
Qualifications: at least six months to one-year work experience in a contact centre for customer service . Experience in email and messaging channels is advantange Amenable to work in Muntinlupa-Cavite Expressway (MCX) area. Amenable to work during