General Information City Cebu State/Province Central Visayas (Region VII) Country Philippines Date Tuesday, January 20, 2026 Working time Full-time Ref# 20037567 Job Level Specialist Job Type Experienced Description & Requirements About Xerox Holdings Corporation At Xerox,
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality (voice,
Key Responsibilities: Directly interfaces with prospective accounts by phone and/or email, demonstrating strong knowledge in key areas such as product, competitors, industry and more. Recognizes client pain points and provides sound recommendations and solutions based on