Key Accountabilities: Handle incoming calls with professionalism and efficiency Triage issue based on knowledge base articles within ITIM tool Escalate issues to next level of support, where required, through a defined process Maintaining written documentation on
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Job Description and Responsibilities: Monitor and handle helpdesk tickets Troubleshoot software related issues. Interact with end users via email or phone Understand and document issues and requirements Create and update user security access. Assist with some hardware