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Helpdesk Tech Jobs In Pasig - 4 Job Positions Available

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Helpdesk Management Specialist

ASUS ( Pasig ) +3 other locations

Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce

Full-time Customer Journey Mapping Call Center Management Cross-functional Collaborations Over-the-counter QA

ASUS 17 days ago

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