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Job Summary To strategize, lead a team of agents which might include Customer care and Technical Support agents who need to ensure they can respond to any customer enquiry type end-to-end from Billing, Complaints, Sales Support
Position Summary The Manager for End User Transformation Services (EUTS) leads the strategic transformation of the end user experience, driving proactive, automated, and AI-enhanced service improvements across the enterprise. This role manages project delivery, analytics, reporting,
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