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Job Mandate: Responsible for handling incidents and problem tickets escalated to ITAIO-AO, which includes investigation, resolution identification, impact and root cause analysis, and escalation to different support teams for further investigation or resolution implementation. The role
JOB DESCRIPTION: Provide 3rd line support to incidents/problems escalated by Level 2 support. Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment. Driving to get the root cause
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