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Junior CS Agents handle inbound customer emails and tickets related to orders, shipping, and general support. This role is focused on delivering fast, accurate responses while following established processes and standard operating procedures. As the first point of
Senior CS Agents handle everything junior agents do, plus complex cases, edge scenarios, and escalations. This role requires judgment, policy interpretation, and ownership of difficult tickets. Senior agents also help maintain support quality and consistency. Core Responsibilities Handle inbound customer
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