About the Role The Knowledge Engineering Lead is responsible for the architecture and quality of the knowledge base that powers AI-driven customer support. This is not a content production role it is a structural and strategic role focused on
Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be
Title: Quality Engineering Senior Consultant based in Deloitte Consulting Philippines Delivery Center Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the
Job Description: Your Next Big Career Move Starts at DXC Technology We’re Hiring: Manager - Software Engineering Location: Hybrid - DXC Manila IPC McKinley Hill, Taguig City Employment Type: Full Time At DXC, we build strong connections,
SPECIFIC DUTIES AND RESPONSIBILITIES Build and optimize real-time streaming pipelines to ensure efficient routing of voice and chat session data into enterprise data platforms Integrate generative AI solutions with enterprise knowledge bases to ensure accurate and context-aware
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us,
About the Role Knowledge Engineers convert subject matter expertise into structured, AI-optimized knowledge that powers agent and self-service support. They work closely with SMEs, support operations, and the AI team to transform raw knowledge into decision trees, structured articles,
About the Role The Manager, Knowledge & AI leads the Knowledge Engineering and AI & Agentforce teams within the Digital Support & AI organization. This role is accountable for defining and executing the strategy that underpins AI-driven customer support
About the Role Knowledge Operations Specialists are the operational backbone of the knowledge management function. They manage the content lifecycle, coordinate with SMEs and product teams to keep knowledge up to date, run QA processes to maintain content quality,
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at
Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning, and surveying services throughout Australia. Fyfe work with a wide range of clients in the Energy & Resources, Infrastructure and Property sectors to provide high quality, commercially
Company:Guy Carpenter Description: We are seeking a talented individual to join our Guy Carpenter’s Global Analytics and Advisory group at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has
Job Description: Job Title: Project & Change Lead Location: Manila Corporate Title: Associate / Assistant Vice President Overview The Kannon Middle Office (KMO) team works in partnership with Trading, Global Strategic Analytics (GSA), Finance and Operations
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are
Job Description: Responsible for designing and developing architecture solutions that meet the technical and business requirements. Analyze system requirements, assess technology options, and develop architecture designs that encompass hardware, software, networking, and data storage components. Ensure
What You Will Do Design the end-to-end architecture of AI agent experiences including internal AI agent solutions and Salesforce Agentforce deployments Define AI agent orchestration logic: resolution paths, escalation triggers, handoff protocols, and fallback behaviors Own
What You Will Do • Define, track, and report on AI performance metrics: resolution rates, deflection rates, escalation accuracy, CSAT, and response quality • Build and maintain AI performance dashboards and reporting infrastructure • Conduct regular
What You Will Do Build, deploy, and iterate on AI agents using Salesforce Agentforce, LLM APIs, and related AI tooling Implement retrieval-augmented generation (RAG) pipelines that connect AI agents to the knowledge base Integrate AI agents with
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud
Job Description:Essential Job Functions:•Manage a team responsible for package software application development.•Coordinate project execution and allocate resources efficiently.•Collaborate with senior management to define departmental goals.•Ensure the timely delivery of software solutions.•Provide technical guidance to team members.•Oversee