About the organization The organization is one of Australia and New Zealands leading business software companies, providing ERP, payroll, and workforce management solutions to mid-market businesses. Their product is a highly configurable cloud ERP platform covering
The Role The L2 Service Desk Engineer is accountable for resolving complex incidents that exceed L1 scope and for restoring service where deeper technical analysis is required. The role exists to diagnose root causes, apply advanced
Ever fixed a server, calmed down a client, mentored a junior tech, and still made it home in time? Good. Youll fit right in. First Focus is looking for an experienced L3 Support/Systems Administrator to join to join
DevOps Middleware Specialist - Makati City Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We
Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling,