The Vice President for Insurance Operations is responsible for leading, managing, and scaling end-to-end BPO operations for Retirements account - Defined Contributions and Defined Benefits, ensuring excellence in service delivery, compliance, and client satisfaction. This role
Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach and mentor trainers to help develop the required skill
Drive overall HR Business outcomes for L&A accounts and manage HR compliance and relationships. Planning and executing the HRBP strategy for the business. Drive CSR and related projects as part of the business strategy. Responsible for
The Training Supervisor leads the planning, development, and execution of sales training programs to drive performance, productivity, and capability-building across sales teams and partners. This role oversees training operations, supervises training associates, and ensures that all learning initiatives
The position has the primary responsibility for ensuring a sustainable healthy business partnership with assigned key trade partners. The position is likewise responsible for providing efficient people management, i.e., directing, guiding, coaching and mentoring, and active
Job description Looking for Process Excellence Manager who comes with Lean Six Sigma Certification in Green Belt or Black Belt preferred. Can analyze data from various departments and drive improvement projects. Minimum 5-7 years of process
Job description Looking for Process Excellence Manager who comes with Lean Six Sigma Certification in Green Belt or Black Belt preferred. Can analyze data from various departments and drive improvement projects. Minimum 5-7 years of process
The role is responsible for identifying process improvement opportunities and delivering digital automation solutions to enhance operational efficiency. The incumbent will actively participate in the Software Development Life Cycle (SDLC) , from planning through post-implementation support, ensuring
Help the management plan, organize, direct, control and evaluate the activities of establishments and departments involved in commercial, industrial, institutional, e-business and wholesale and retail sales. Job Qualifications: At least 8 years of experience in Operations
Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We
The Quality Excellence Manager is responsible for leading and driving the Quality & Excellence framework across operations. This role ensures delivery of high-quality customer interactions, compliance with regulatory standards, and alignment with client expectations. The manager
Role Summary: The role will support in the integration of new sales hires and ensure compliance with accreditation standards. This role is responsible for executing onboarding programs, monitoring accreditation requirements, and supporting the professional development of the sales
Overview We are seeking a highly organized, self-driven, and detail-oriented professional to lead process excellence and digital transformation initiatives across client operations. The role focuses on driving Lean Six Sigma (LSS), process re-engineering, and AI-led transformation
The role will support in the integration of new sales hires and ensure compliance with accreditation standards. This role is responsible for executing onboarding programs, monitoring accreditation requirements, and supporting the professional development of the sales team. Key
Key Responsibilities Facilitate new hire, product, process, and refresher training programs. Develop and update training materials, job aids, and learning resources. Conduct training needs analysis and identify performance gaps. Assess trainee performance through evaluations, nesting support, and
Job Purpose: The Senior Wi-Fi Product Manager will ensure that Wi-Fi is used to make SM customers or mall-goers even more satisfied. The ideal candidate for this role is innovative, analytical, strategic, bold and has the
The role will support in the integration of new sales hires and ensure compliance with accreditation standards. This role is responsible for executing onboarding programs, monitoring accreditation requirements, and supporting the professional development of the sales team. Key
Job Qualifications - Graduate of Marketing, Commerce, Sales, and any 4 year course. - Must have at least 4-5 relevant experience as Category Merchandise Manager. - E-commerce background is a plus - Proficiency in Microsoft Applications
Role Summary The Technology Operations Leader is responsible for the overall delivery, governance, stability, and strategic direction of technology services supporting EXL business operations and client engagements. This role provides leadership across Infrastructure, Systems, Network, Voice, Service