The IT Support Analyst L2 works across Level 2 support, assisting customers and staff by resolving technical issues, fulfilling service desk requests, and analysing incidents that require IT involvement. Serving as a key escalation point for
PURPOSE: Lead IT Support Team (Singapore) to ensure the effective and efficient delivery of information technology across and ensure that service levels are achieved. Responsible for ensuring the team are meeting and exceeding customer expectations regarding
The L2 Helpdesk Support works across Level 2 support, assisting customers and staff by resolving technical issues, fulfilling service desk requests, and analysing incidents that require IT involvement. Serving as a key escalation point for technical