JOB MANDATE CUSTOMER SERVICE OFFICER (NON-VOICE) Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants, and the general public through timely and quality handling and fulfillment of inquiries, requests, and concerns
JOB MANDATE To deliver comprehensive and risk-based financial analysis that accurately assesses borrower risk profiles to support prudent and well-informed lending decisions. KEY RESPONSIBILITIES 1. Credit Due Diligence Assesses financial soundness and repayment capacity of borrowing clients
IN-HOUSE TEAM LEAD Job Mandate Primarily responsible for managing a team of 10-15 Customer Service Officers that may be responsible for providing customer services through incoming calls, emails, personal messages in social media or fax messages. Monitors
JOB MANDATE Responsible for providing IT support to BDO branches, business units and subsidiaries, including problem identification, troubleshooting, and ticket documentation. Address and resolve IT-related problem calls, projects, requests, and activities assigned. Responsible for monitoring and escalating,