Job Purpose/Overview: The Call Center Supervisor is a critical member of the Business Unit with accountability for all aspects of contact center operations, including direct management, coaching, quality oversight, compliance monitoring, and development of team members.
Job Purpose/Overview: The Manager, Project Training & Quality is responsible for leading client-specific and business unit quality assurance and training initiatives, including quality monitoring, training program development, performance analysis, quality improvement, audit readiness, and compliance activities.
Job Purpose/Overview: The Quality Analyst is responsible for monitoring and evaluating telephone and electronic interactions involving Adverse Events (AEs), Product Quality Complaints (PQCs), Medical Information Requests (MIRs), and General Inquiries to ensure compliance with regulatory requirements,
Job Purpose/Overview: Support the supervision of the Call Center staff to ensure prompt and accurate response to customer contacts via all communication channels. Provide intermediary service between Call Center Supervisor or designee and Call Center Communicators.