Responsibilities: Incident Management Be the first point of contact for IT incidents via our ticketing system, email, and phone Perform remote hardware and software troubleshooting using RMM and remote access tools Guide users through diagnostic steps
Sr. Technical Support Engineer Req number:R8520 Employment type:Full time Worksite flexibility:Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40
The MSP Trainer is responsible for designing, delivering, and continuously improving technical, operational, and security training programs within a 24/7 Managed Services Provider (MSP) environment. This role ensures that technicians and client-facing teams are effectively onboarded,
The Senior Systems & Network Engineer (L3) serves as the highest technical escalation point for complex infrastructure, cloud, network, and security issues across multiple client environments. This role is responsible for designing, implementing, optimizing, and supporting
Serve as senior escalation point for complex customer and help desk issues, ensuring timely resolution Lead infrastructure monitoring and reporting on health, traffic, performance, vulnerabilities and trends to management Evaluate and optimize existing systems to improve
About the Client Arraya Solutions is a trusted, full-service IT consulting and managed services provider committed to empowering organizations with customized, high-performance technology solutions. Since its founding in 1999, Arraya has combined deep technical expertise with
Application Support Engineer – AWS & Automation Employment Type: Full-Time Location: Philippines – Local Employment Only Experience Level: Mid-Level | 3–5 Years Work Arrangement: Hybrid Shift: Night Shift About the Role We are looking for an