SUMMARY As a Senior Support Specialist , youare the technical anchor of your support pod. You resolve the toughest tickets,take escalations from Support and Phone Specialists, and mentor the team, allwhile carrying your own queue and
Responsibilities: Incident Management Be the first point of contact for IT incidents via our ticketing system, email, and phone Perform remote hardware and software troubleshooting using RMM and remote access tools Guide users through diagnostic steps
About the Role We are seeking an experienced Sales Development Representative (SDR) / Business Development Representative (BDR) with a background in the Managed Service Provider (MSP) industry. This role is responsible for building a strong sales
The MSP Trainer is responsible for designing, delivering, and continuously improving technical, operational, and security training programs within a 24/7 Managed Services Provider (MSP) environment. This role ensures that technicians and client-facing teams are effectively onboarded,
SUMMARY As a Senior Support Specialist, you are the technical anchor of your support pod. You resolve the toughest tickets, take escalations from Support and Phone Specialists, and mentor the team, all while carrying your own
The Senior Systems & Network Engineer (L3) serves as the highest technical escalation point for complex infrastructure, cloud, network, and security issues across multiple client environments. This role is responsible for designing, implementing, optimizing, and supporting
Serve as senior escalation point for complex customer and help desk issues, ensuring timely resolution Lead infrastructure monitoring and reporting on health, traffic, performance, vulnerabilities and trends to management Evaluate and optimize existing systems to improve
About the Client Arraya Solutions is a trusted, full-service IT consulting and managed services provider committed to empowering organizations with customized, high-performance technology solutions. Since its founding in 1999, Arraya has combined deep technical expertise with