KEY FUNCTIONS/RESPONSIBILITIES: Provide real-time support to assigned agents so theyll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Be
Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Job Summary The Team Leader is responsible for overseeing
Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Job Summary The Healthcare Grievance Champion is responsible for
Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Job Summary The Healthcare SME is responsible for serving
We are seeking a reliable and detail-oriented Purchasing Agent with knowledge of electrical materials and strong communication skills. The ideal candidate will be responsible for sourcing materials, coordinating with vendors, and ensuring timely purchasing operations. Key Responsibilities Purchase
About the Role The position of the Virtual Call Center Agent (Outbound Market Research) consists of conducting telephone research interviews and recording the results in our data collection system. Seek and provide information to help our clients
Read this first This role starts with hands-on client work. Youll first learn how our business operates by directly by supporting U.S.-based clients before gradually taking on process improvement, documentation, and broader operational responsibilities. Youll spend
We are looking for a Real Estate Virtual Assistant (VA) who will support real estate agents, property managers, or investors with administrative, marketing, and client management tasks remotely. This role helps streamline operations, enabling the client to focus
We are seeking a highly skilled and tech-savvy Technical Customer Service Agent to support our thriving eCommerce subscription business. This role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of eCommerce
Job Functions: • Oversee branch operations, implement operational policies and procedures, monitor performance against targets, and ensure compliance with company standards and regulatory requirements. • Lead, develop, and support branch teams through recruitment, coaching, performance management, and
Position: Cold Caller Schedule: Mountain Standard Time (Dayshift) (Monday-Friday 8:30am-4:30pm MST) We are building a high-performing outbound sales operation and are looking for driven, disciplined, and coachable Sales Development Representatives (Cold Callers) to support an insurance-focused sales
Job Description: Develop and maintain accurate workforce forecasts based on call volume projections, historical data, and business requirements Create and manage agent schedules that balance service level targets with operational efficiency and employee satisfaction Monitor and analyze
Location: Davao / MOA Pasay Work Setup: Onsite Shift Schedule: Night Shift Responsibilities: Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity. Partner closely with operations and HR to anticipate
KEY FUNCTIONS/RESPONSIBILITIES: Provide real-time support to assigned agents so theyll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Be
Job Title: Administrative Assistant Work Setup: Onsite Location: Matina IT Park, Davao City Schedule: Monday to Friday | 6:00 AM – 3:00 PM Job Overview We are seeking a proactive and detail-oriented Administrative Assistant to support
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing
About the Company VXI Global Solutions is a business process outsourcing leader specializing in customer service, customer experience management, and digital solutions for global brands. Founded in 1998, the company has more than 40,000 team members
As a Branch Head (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will be responsible for overseeing our branch offices efficient and effective operation. You will play a crucial role in managing the branchs day-to-day activities, ensuring
An RTAs day is defined by monitoring the floor and making rapid-fire decisions to balance call volume with agent availability. • Real-Time Monitoring: They use software (like Verint, Avaya, or Genesys) to watch call queues and agent states.
Job Description: The Jr. Sales and Marketing Coordinator is responsible for assisting the Manager for SMTC Davao and the FVP – Sales and Marketing in servicing the Suntrustees Sales Network (both internal and external) by handling