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The Retail Enablement Specialist bridges brand strategy and floor-level execution. This role focuses on empowering frontline workforce to convert foot traffic into ASUS sales. You are responsible for ensuring that every person representing ASUS in a
Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce
