At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Job Brief The Training Analyst plays a pivotal role in molding employee performance and development throughout the organization. Working hand in hand with Operations, this position guarantees that training initiatives align with the companys strategic objectives,
What youll do: Provide real-time support on assigned agents so theyll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
Position Purpose The Bookkeeper is responsible for managing end-to-end bookkeeping services for a portfolio of clients while maintaining strong, professional client relationships. This role combines technical bookkeeping expertise with client communication, ensuring financial records are accurate,
Role: Process Excellence Manager Location: Cebu City Education: Any Graduates Responsibilities :Audit the number of cases / calls as mandated by the client and track performanc e• Review calls/completed cases for adherence to internal/regulatory guideline s• Record
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality
Basic Functions Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors
About the Role: We are seeking a forward-thinking Agentic AI Engineer to design, build, and orchestrate autonomous AI agents capable of reasoning, planning, and executing complex workflows. Unlike traditional LLM-based chatbots, our agents interact with dynamic environments, use
Job Mandate Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. Acts as subject
Overview The Sales Training Specialist role has the following responsibilities: Conduct sales training programs that are aimed to develop and improve personal selling and skills transfer capability, product knowledge for organic and external business partners and