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Are you motivated by delivering high-quality people services, solving operational challenges, and helping shape how HR services are delivered at scale? Do you thrive in a shared services environment where accuracy, service mindset, and continuous improvement
Basic Function Monitoring of transactions as per process guidelines Conduct call quality coaching to the associates Essential Functions Providing event-based and frequency-based feedback. Collecting and analyzing trends and patterns Assisting Ops-AM in identifying training needs for the
