Posting number: 26/09-3020-O&PT Department: Human Services Department (HSD) Job classification: CHILDRENS RESIDENTIAL CARE COUNSELOR I Posting type: Open Categories: Social Services, Child Support, Human Services, Social Sciences, Community and Social Services, Child Care Summary Make a
Job Summary: Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs Responsibilities: Analyzes and audits call