Overall Job Purpose To lead and empower the English Support team in delivering outstanding customer experiences through proactive action, communication, and continuous improvement. The Team Leader ensures daily operations run smoothly across all channels, reacts fast
Primary DetailsTime Type: Full time Worker Type: Employee This position is responsible for the successful administration of workforce management principles and methods to the specified business unit(s) within the GSSC. Primary Responsibilities • Ensure company processes and
The Enhanced Services Team is a technical support group comprising of resources whose primary focus is to provide support over the phone for all incidents that are not resolved within the Service Desk Level. The resources
General Information City Cebu, Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Tuesday, June 30, 2026 Working time Full-time Ref# 20039798 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Description & Requirements
We’re looking for an Associate Application Support Analyst to join our GWAM Tech Production Services team at Manulife. In this role, you will: Position Responsibilities Provide timely and effective solutions to technical issues while meeting agreed
Employment Agency: BSA Solutions Inc. Job Title: IT - Service Desk Manager Location: FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000 Gross Monthly Salary: PHP 75,000 - PHP 120,000 (depending on experience)
Perform configuration and maintenance of PBX Systems. Including installation and configuration of softphones, managing User Accounts, Creation/Deletion of Queues/Flows, DIDs/TFNs, Extensions, Voicemails etc. Carry out Flows/IVRs and Call Routing design and implementation. Monitor network performance. Troubleshoot Network
Job Title: IT - Service Desk Manager Location: FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000 Gross Monthly Salary: PHP 75,000 - PHP 120,000 (depending on experience) Work Arrangement: Office
About Fusion Growth Partners Fusion Growth Partners is a business incubator and micro-venture capital company that invests in businesses with proven track records of success but are often overlooked by traditional investors. We specialize in partnering
Basic Functions Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors
Basic Functions Generates schedules accordingly to meet business requirements, enabling superior customer service. Adjusts schedules based on actual scenarios and provides overtime requirements or voluntary time off to ensure efficient and effective staffing. Monitors the queue in