The P&C Operations Manager is accountable for the day to day delivery of HR People Operations services within their defined region or service scope, ensuring stable, consistent, and efficient execution aligned to the global People Operations operating
The Workforce Management Scheduler is responsible for creating, maintaining, and optimizing agent schedules to ensure efficient staffing levels that meet service level agreements (SLAs) and business objectives. This role balances forecasted workload with available resources while
Manage a team of Quality representatives and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process