POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
About the Role We are looking for experienced professionals to join our Assurance Learning & Development (L&D) team. These roles will support the design, coordination, delivery, and continuous improvement of learning and development programs for Assurance and
Summary of Primary Job Responsibilities Ensure that calls are handled professionally (Japanese) Provides direction and guidance to guarantee consistent achievement of key performance metrics. Achieves, measures, reports and communicates metric goal attainment for assigned team. Ensures