The Role: The Sales Admin Assistant is an entry-level role responsible for providing administrative support to the sales and sales support team such as responding to inquiries or correspondences, data entry of incoming orders, or preparing
About the Role We are looking for a motivated and organised IT Service Coordinator to join a growing team. This is an entry-level coordination role suited to someone with 1–2 years of IT experience who is
Senior CS Agents handle everything junior agents do, plus complex cases, edge scenarios, and escalations. This role requires judgment, policy interpretation, and ownership of difficult tickets. Senior agents also help maintain support quality and consistency. Core
About the Role: We are seeking a highly motivated and experienced Sales Development Representative (SDR) to join our growing team. In this role, you will be responsible for identifying, qualifying, and generating new business opportunities by
Junior CS Agents handle inbound customer emails and tickets related to orders, shipping, and general support. This role is focused on delivering fast, accurate responses while following established processes and standard operating procedures. As the first
The QA Specialist is responsible for monitoring, evaluating, and improving the quality of customer interactions across the e-commerce email support team. This role owns quality audits, performance analysis, and structured feedback processes to ensure agents consistently
The Team Lead is a hands-on, tactical leader responsible for the day-to-day execution, stability, and performance of the e-commerce email support team. This role is closely involved in queue management, agent oversight, and real-time issue resolution