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SUMMARY As a Senior Support Specialist , youare the technical anchor of your support pod. You resolve the toughest tickets,take escalations from Support and Phone Specialists, and mentor the team, allwhile carrying your own queue and keeping
In this role, you will lead a team that serves as WorkForce Softwares (WFS) front-line for solving clients challenges, including issue resolution, ticket triage, answering questions, providing guidance, training users on WFS technology, and delivering exceptional
SUMMARY As a Senior Support Specialist, you are the technical anchor of your support pod. You resolve the toughest tickets, take escalations from Support and Phone Specialists, and mentor the team, all while carrying your own queue