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Responsibilities: ● Manage daily attendance, staffing, queue coverage, and peak-hour protection. ● Monitor phone, email, and chat performance and take action before service levels fail. ● Coach agents on call control, AHT, hold time, quality,
Work ScheduleStandard (Mon-Fri) Environmental ConditionsOffice Job Description About Thermo Fisher Scientific: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $22 billion. Each one of our 70,000 extraordinary minds
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