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Overview of the Role The Service Desk (ITSM) Administrator is responsible for the administration, development, and continual improvement of the organization’s IT Service Management platform and processes. This role leads the design and implementation of ITIL-aligned
Job Description Why This Role? Why Now? As a Staff Incident Manager at Zendesk, you will drive process improvement, be the key contributor to Proactive Problem Management, and support Severity 0 and Severity 1 production incidents
Role Overview We are hiring a Head of SaaS Operations to lead real-time production operations in a high-availability environment. This is a hands-on engineering operations role, not a product or customer service position. You will act