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Position Summary: The Senior IT Support Specialist will have dual responsibilities, one, providing technical expertise to resolve escalated incidents and issues associated with the IT platform and two, directing a Support Services Team in support of
Job Description: This role is expected to perform both Reactive and Proactive work: Proactive: Issue Prevention and Maintenance: Execute and validate patch management and system updates. Perform vulnerability remediation based on defined processes. Review and resolve monitoring alerts with minimal
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