Classroom Management/Modules/Up-training/Initiatives/Quality ? Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents ? Monitors and completes daily attendance tracking during the entire process training until nesting ?
Essential Functions: · Deliver soft training programs (Foundation Skills, Essentials Training) continuously for all business verticals. · Develop & implement an effective Training Need Identification Process · Assist in addressing Developmental needs of employees across the Organization
I. Classroom ManagementConducts new hire interview and provide feedback to operations o Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process o Provides clinical capability development trainings to Operations frontline staff to meet
Classroom Management/Modules/Up-training/Initiatives/Quality Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Formulates effective activities,
Essential Functions: Deliver soft training programs (Foundation Skills, Essentials Training) continuously for all business verticals. Develop & implement an effective Training Need Identification Process Assist in addressing Developmental needs of employees across the Organization
A Trainer ensures voice teams consistently meet and exceed client expectations by converting process documentation into engaging learning experiences, rapidly developing agent competence, and sustaining performance through continuous coaching and curriculum improvement. This role combines instructional design,
MOA PASAY BPO HIRING — SHS GRADS, HS GRADS (OLD CURRICULUM), & COLLEGE GRADS WELCOME! CONNECTED WITH TOP BPO COMPANIES IN MOA PASAY AREA Get matched with leading BPO companies in Mall of Asia, Macapagal Boulevard, Pasay,
Key Responsibilities Facilitate new hire, product, process, and refresher training programs. Develop and update training materials, job aids, and learning resources. Conduct training needs analysis and identify performance gaps. Assess trainee performance through evaluations, nesting support, and
Call Center Agent | Alorica MOA Pasay | No Experience Required | SHS / HS Grad Accepted ⸻ Job Description: Alorica MOA Pasay is currently hiring Call Center Agents. This opportunity is open to Senior High
Description Join Concentrix MOA Pasay – Build Your Future in the Heart of Entertainment City! We accept Fresh Grads, No BPO Experience & Career Shifters (Mcdo, Jollibee, Barista, SM Sales, Puregold, Hotel, IT - ANY Industry!)