So what does a Training Manager really do? Think of yourself as a “Training Master” who works in tandem with Operations, so not just anyone is qualified for this role! We make sure we get the
The IT Site Supervisor serves in a lead role for performing complex technical work in the support of servers, applications, and databases, and site infrastructure for the location. This position interfaces with corporate networks, PBX, Windows
The Quality Analysts are responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Participates in Client and Management meetings and conference
The Trainers are responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, active classroom techniques, small and larger group activities and self-directed