The candidate will lead the Quality Excellence for a large account or a SBU for a specific geography, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct
The Vice President for Insurance Operations is responsible for leading, managing, and scaling end-to-end BPO operations for Retirements account - Defined Contributions and Defined Benefits, ensuring excellence in service delivery, compliance, and client satisfaction. This role
The team is under the Global Finance of Vestas Shared Services Centre. General Ledger is mainly responsible for the month-end/quarter-end/year-end closing of the companys financial records, Statutory reporting and SOX Compliance documentation. The group is expected
Key Responsibilities Program Management & Strategy Lead the end-to-end Employee Referral Program (ERP) across business units and locations Design and implement initiatives to increase referral participation and quality of hires Align referral strategies with hiring demand, ramp requirements, and
Cruise Administration Services Inc. (CASI), a Carnival Cruise Line entity in the Philippines currently has a Manager, Case Management & Clinical Operations role available. Only candidates located in the Philippines to apply. Job Summary: This role
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach and mentor trainers to help develop the required skill sets
The team is under the Global Finance of Vestas Shared Services Centre. General Ledger is mainly responsible for the month-end/quarter-end/year-end closing of the companys financial records, Statutory reporting and SOX Compliance documentation. The group is expected
As part of Vestas Global Finance Shared Service Centre, the role is primarily responsible for providing standardized, rule-based services to the region. This refers to the end-to-end processes of Accounts Receivable. Accountant actively works with Regional
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as
As part of Vestas Global Finance Shared Service Centre, the role is primarily responsible for providing standardized, rule-based services to the region. This refers to the end-to-end processes of Accounts Receivable. Accountant actively works with Regional
The primary responsibility of this role is to enable effective knowledge transfer by undergoing comprehensive product, process, and systems training for U.S. insurance operations (including clinical workflows, regulatory requirements, and client-specific standards), and delivering structured training
Manage a team of Quality representatives and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance.
Company Description IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by
Digital Finance Core Technology - Empower the day-to-day financial operations for Invoice to cash, Invoice to Pay, Record to Report, and Asset accounting through the provision of digital financial solutions that integrate accounting data and processes
Senior Manager, Learning & Development Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Manager, Learning & Development working onsite in Five Ecom, Pasay City, Philippines, you’ll be a part of
The Workplace and Collaboration SME will be part of an agile product team responsible for the deployment and lifecycle management of software/applications. It shall take part in managing laptops and desktops, both physical and virtual. This
We are seeking a high-performing and experienced Sr Training Manager – Travel Business to lead and manage team of trainers in executing training initiatives in the Travel domain. This role is critical in managing end-to-end training
Job Overview The Front Desk Manager (iJobs) has a range of responsibilities aimed at ensuring a seamless and exceptional experience for guests at every point of interaction. The role requires a multi-skilled approach, enabling the management
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for process improvement. Prepare