We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
Classroom Management/Modules/Up-training/Initiatives/Quality Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Formulates effective activities,
I. Classroom ManagementConducts new hire interview and provide feedback to operations o Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process o Provides clinical capability development trainings to Operations frontline staff to meet
Work Setup: Onsite Location: MOA, Pasay Function: Training Requirements: At least 2 years in college (No back subjects) Minimum 2 years in BPO with at least 1 year as Process Trainer (Financial, Healthcare, or Insurance) Job Responsibilities:
A Trainer ensures voice teams consistently meet and exceed client expectations by converting process documentation into engaging learning experiences, rapidly developing agent competence, and sustaining performance through continuous coaching and curriculum improvement. This role combines instructional design,
Key Responsibilities Facilitate new hire, product, process, and refresher training programs. Develop and update training materials, job aids, and learning resources. Conduct training needs analysis and identify performance gaps. Assess trainee performance through evaluations, nesting support, and
Position Overview The Training and Quality Director for our travel account is responsible for designing, implementing, and overseeing all training and quality assurance initiatives. The director will collaborate closely with account leadership, operations, and client stakeholders