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Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling,
Role Overview: The Senior Accountant Specialist is a key contributor to the Finance & Accounting team, responsible for maintaining the integrity of the companys financial records and ensuring the accuracy of day-to-day accounting operations. This role requires
Due to changes in business needs, this hiring requirement is now for pooling purposes only. Further updates will be provided once we resume hiring for this role. This role is open to candidates based in Metro