Operations & Delivery Manage 24×7 voice operations supporting US clients, ensuring uninterrupted service delivery. Own SLAs/KPIs including AHT, TSF, CSAT, FCR, Quality, Productivity, and Compliance. Drive real-time performance management in collaboration with WFM to manage volumes,
Job Summary The Network Automation Compliance Engineer will be responsible for developing and enhancing compliance tests within Forward Networks to ensure that all network equipment configurations supported by client comply with client Standards, Design Guides, and
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow within
Job Title: Implementation Data Operations Specialist Full-time position | Remote | Must be available for overnight shifts / flexible hours as needed Apply here: https://operationsarmy.com/application Role Overview This role will focus heavily on operational execution, financial data reconciliation,
Job Title: Revenue Data Analyst Full-time position | Remote | Must be available for overnight shifts / flexible hours as needed Apply here: https://operationsarmy.com/application Role Overview This role will focus heavily on operational execution, financial data reconciliation, system
Implementation Data Operations Specialist Full-Time | Remote Apply here: https://operationsarmy.com/application Role Overview We are seeking a highly detail-oriented Implementation Data Operations Specialist to support implementation projects through financial data reconciliation, billing analysis, data validation, and system mapping activities. This role
Job Title: Billing Operations Analyst Full-time position | Remote | Must be available for overnight shifts / flexible hours as needed Apply here: https://operationsarmy.com/application Role Overview This role will focus heavily on operational execution, financial data reconciliation,
We are seeking a dynamic and experienced Quality Engineering (QE) Lead with a strong background in Playwright , AI-powered testing tools , and engineering principles to drive our testing strategies and ensure the delivery of high-quality
Job Summary The candidate will be responsible for providing advanced structural analysis, preparing construction-ready designs, coordinating with site teams, and ensuring that all structural elements are safe, buildable, and compliant with project specifications and codes. This
Job Purpose: The Senior Wi-Fi Product Manager will ensure that Wi-Fi is used to make SM customers or mall-goers even more satisfied. The ideal candidate for this role is innovative, analytical, strategic, bold and has the
The Quality Excellence Manager is responsible for leading and driving the Quality & Excellence framework across operations. This role ensures delivery of high-quality customer interactions, compliance with regulatory standards, and alignment with client expectations. The manager
Operations Assistant Manager Role Overview (Basic Purpose) The Assistant Manager – Sales Operations is responsible for leading and overseeing multiple teams of outbound sales professionals, driving overall performance, and ensuring the achievement of sales targets, quality