POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
Quality & Insights Analyst JOB CODE PHL5502 JOB PROFILE NAME (Title) Quality & Insights Analyst MANAGEMENT LEVEL 9 Staff DISCIPLINE REPORTS TO FSLA CLASSIFICATION The Quality & Insights Analyst supports data-driven decision making by assessing process
Job description: I. Primary Function: Responsible for ensuring the compliance, integrity and effectiveness of the company’s quality management systems based on adopted international or sector-specific standards II. Duties and Responsibilities: 1. Provides information and monitors conformance