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Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps
Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce
About The Role The Revenue Operations (“RevOps”) Platforms Analyst (“Analyst”) is responsible for providing RevOps support to 2X’s clients to help them maximize the value of their data, tech platforms, and analytics. The Analyst is responsible for