Essential Functions/Core Responsibilities • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations,
About Wing AI Wing AI is a technology-enabled talent platform helping businesses scale with high-quality global talent and AI-powered support. We manage the full talent lifecycle from sourcing and onboarding to training and performance so companies can
About Wing AI Wing AI is a technology-enabled talent platform helping businesses scale with high-quality global talent and AI-powered support. We manage the full talent lifecycle from sourcing and onboarding to training and performance so companies can
Job Title Sr. Supervisor, Quality Job Description The Sr. Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support