SUMMARY The Service Desk L1/NOC isresponsible for providing quality services and solutions to client customerswhile maintaining a high level of client satisfaction. This hybrid rolecombines first-level helpdesk support with proactive NOC monitoringresponsibilities — answering client calls
The Senior Systems & Network Engineer (L3) serves as the highest technical escalation point for complex infrastructure, cloud, network, and security issues across multiple client environments. This role is responsible for designing, implementing, optimizing, and supporting
SUMMARY The Service Desk L1/NOC is responsible for providing quality services and solutions to client customers while maintaining a high level of client satisfaction. This hybrid role combines first-level helpdesk support with proactive NOC monitoring responsibilities