About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction,
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction,
Responsibilities: Incident Management Be the first point of contact for IT incidents via our ticketing system, email, and phone Perform remote hardware and software troubleshooting using RMM and remote access tools Guide users through diagnostic steps to identify
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction,
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction,
100% Work From Home | Available for FULL TIME | PART TIME RESPONSIBILITIES: Transcription Preparing paperwork Scheduling of consultation with clients Preparing and emailing weekly reports Updating virtual files Build ongoing task list Oversee administrative tasks
Key Responsibilities: - Outbound Calling & Appointment Setting - Make high-volume outbound calls daily to prospects using company-provided scripts and outreach sequences. - Qualify leads, build rapport, and book appointments with business owner. - Sales Execution
Due to changes in business needs, this hiring requirement is now for pooling purposes only. Further updates will be provided once we resume hiring for this role. This role is open to candidates based in Metro