The Workforce Management Scheduler is responsible for creating, maintaining, and optimizing agent schedules to ensure efficient staffing levels that meet service level agreements (SLAs) and business objectives. This role balances forecasted workload with available resources while
A Recruitment Associate assists in the end-to-end recruitment process, from sourcing qualified candidates and screening applications to scheduling interviews and facilitating assessments. The role often involves managing candidate pipelines, maintaining accurate recruitment records, and coordinating with
Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes
Manage a team of Quality representatives and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process
Oversee daily operations to ensure performance metrics are achieved, revenue is maximized, and KPIs are met Communicate productivity expectations clearly, balance workloads through team meetings, and monitor efficiency while implementing corrective measures Conduct transaction monitoring regularly,
Core Responsibilities: Vendor Relationship Management Build and maintain strong partnerships with external sourcing vendors and third-party agencies Act as the primary point of contact for all vendor-related communications and escalations Conduct regular business reviews to ensure
A Recruitment Associate assists in the end-to-end recruitment process, from sourcing qualified candidates and screening applications to scheduling interviews and facilitating assessments. The role often involves managing candidate pipelines, maintaining accurate recruitment records, and coordinating with
HC Line Compliance - Senior Executive to join our team. The ideal candidate will play a crucial role in performing Line Compliance initiatives and monitoring for your assigned client area Assist in preparation of critical documentation
This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic
Qualifications: Bachelors degree in business, retail management, education, or a related field. Minimum of 5 years of experience in retail Operations Proven track record in customer service, sales performance, and team coaching Hands-on experience with retail systems such as
The Senior Ecommerce Manager is responsible for defining and leading the overall E‑ Commerce strategy of UNIQLO Philippines, driving sustainable and profitable online business growth. This role oversees all aspects of the E‑Commerce function—including business planning,
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as
Company Description Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low
The PMO Specialist is responsible for supporting project portfolio governance, monitoring service performance, and ensuring compliance with PMO frameworks and standards. Responsibilities The role develops executive-level dashboards and reports using Power BI, provides portfolio analytics and risk
Do you have a passion for marketing, content creation, and digital campaigns? If youre creative, organized, and enjoy bringing ideas to life, wed love to have you on our team! What Youll Do Plan and execute
Job Summary: Responsible for designing, leading, and executing customer experience strategies across all touchpoints—online, offline, and hybrid channels. This role ensures that every interaction delivers consistent excellence, drives loyalty, and strengthens brand advocacy. The manager will
About the Company ACE Hardware, one of the leading hardware stores in the United States, opened its first franchise in the Philippines at SM Southmall, Las Piñas, Metro Manila in 1997. Since then, it had one
The Corporate Sales Head is responsible for leading the Corporate Sales Team within the organization. This role requires a leader who will drive the development and execution of strategic sales programs. The head will oversee all