Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the
Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. Youll handle calls, chats, emails, and callbacks while guiding
Job Summary: Manages assigned projects through the various stages of the project lifecycle, from concept to implementation. This includes supporting the development of Statements of Work (SOW), functional requirements, project plan with milestones, and implementation plan.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about
Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the
An RTAs day is defined by monitoring the floor and making rapid-fire decisions to balance call volume with agent availability. • Real-Time Monitoring: They use software (like Verint, Avaya, or Genesys) to watch call queues and
Customer Service Representative Location: Cebu City Experience Required: No experience Employment Type: Full-Time Job Summary We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Cebu. Key Responsibilities Handle customer
Encoding Staff Job Description: - Encode and maintain accurate records of purchase orders, invoices, receipts, inventory, and other documents. - Enter data into the company’s system, spreadsheets, or databases accurately and efficiently. - Check documents for completeness,