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- Effectively identify, troubleshoot, and resolve customer concerns. - Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. - Recognize opportunities to retain customers by presenting alternative solutions,
A Customer Service Representative (CSR) for a Branded Cards account acts as the primary liaison between the bank/financial institution and the cardholder. Responsible for providing high-quality service, ensuring account security, and solving problems in a fast-paced, high-volume environment....