Manage a team of Quality representatives and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance.
Duties and Responsibilities include but are not limited to: Lead Generation: Find prospective buyers according to client instructions and cultivate connections through email, social media, and calls Contact potential & existing customers through various channels to
A Customer Service Representative (CSR) for a Branded Cards account acts as the primary liaison between the bank/financial institution and the cardholder. Responsible for providing high-quality service, ensuring account security, and solving problems in a fast-paced, high-volume environment....
Role Summary The Technology Operations Leader is responsible for the overall delivery, governance, stability, and strategic direction of technology services supporting EXL business operations and client engagements. This role provides leadership across Infrastructure, Systems, Network, Voice,