Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct
Cruise Administration Services Inc. (CASI), a Carnival Cruise Line entity in the Philippines currently has a Manager, Case Management & Clinical Operations role available. Only candidates located in the Philippines to apply. Job Summary: This role reports
We are seeking a high-performing and experienced Sr Training Manager – Travel Business to lead and manage team of trainers in executing training initiatives in the Travel domain. This role is critical in managing end-to-end training
The Vice President for Insurance Operations is responsible for leading, managing, and scaling end-to-end BPO operations for Retirements account - Defined Contributions and Defined Benefits, ensuring excellence in service delivery, compliance, and client satisfaction. This role
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach and mentor trainers to help develop the required skill sets Develop
Manage a team of Quality representatives and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process
Hybrid setup: 3x Onsite Location: MOA, Pasay Schedule: Shifting schedule / Night shift (No fixed weekends off) Requirements: College Graduate With Active PHRN or USRN license At least 2 years experience as a Process Trainer Job
Job Description: Primarily focused in leasing out of the projects to deliver occupancy targets of Mall Offices. The role also includes periodic review and recommendation of process improvement in Leasing to optimize the Department’s performance and
Job Summary: You act as a strategic partner to the Online Business and CRM divisions, ensuring that campaign integration strategies support overall business objectives. You collaborate with internal and external partners to deliver cohesive O+O campaigns
Job Purpose: The Senior Wi-Fi Product Manager will ensure that Wi-Fi is used to make SM customers or mall-goers even more satisfied. The ideal candidate for this role is innovative, analytical, strategic, bold and has the leadership
Key Responsibilities INCOME GENERATION • To monitor that the mall will lead to performance that meets desired goals in generating sustained income and profits as well as managing cost effectively. • To ensure that the mall
Job Summary: The Senior Brand Manager is responsible in developing & executing D.A.R.E* brand & product strategies under his/her assigned GOBE Brands (under 2-3 major category scope) in order to build differentiation, drive profitability and brand love
Role Summary The Technology Operations Leader is responsible for the overall delivery, governance, stability, and strategic direction of technology services supporting EXL business operations and client engagements. This role provides leadership across Infrastructure, Systems, Network, Voice,
Responsibilities Ensure plans and programs for strategic vendor sourcing & develop programs per category. Managing procurement strategies for assigned categories ( Stock Plan/Open to buy ) Develop Category promotions, highlights for revenue drivers Manage category margins that will
Human Resources Business Partner (Manager Level) Work Setup: Onsite Shift Schedule: Mid to Night Shift Job Description: The HRBP Associate Manager will support the Human Resources Business Partner function by managing day-to-day HR operations and employee
Work Schedule: Full Onsite, Dayshift Location: Pasay Key Responsibilities: Develop and execute the IT strategy, ensuring alignment with business objectives and growth priorities. Lead enterprise-wide digital transformation initiatives, leveraging AI, cloud, automation, and data analytics to
The Quality Excellence Manager is responsible for leading and driving the Quality & Excellence framework across operations. This role ensures delivery of high-quality customer interactions, compliance with regulatory standards, and alignment with client expectations. The manager
Help the management plan, organize, direct, control and evaluate the activities of establishments and departments involved in commercial, industrial, institutional, e-business and wholesale and retail sales. Job Qualifications: At least 8 years of experience in Operations Graduate
Role Overview We are seeking a highly driven and consultative Transformation Professional who will partner with a diverse portfolio of clients to engineer and re-engineer processes, design strategies, and deliver impactful operational transformations. This role plays
Overview We are seeking a highly organized, self-driven, and detail-oriented professional to lead process excellence and digital transformation initiatives across client operations. The role focuses on driving Lean Six Sigma (LSS), process re-engineering, and AI-led transformation