Job Details Role: Tier 3 Escalations Engineer Location: Remote Type of Engagement: Long term Contract (Full- time) Schedule: US Timezone - EST Who are we? IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote
Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by
What You’ll Do Handle support requests via phone, email, chat, and web forms Install, maintain, and troubleshoot a wide range of IT products and systems Clearly communicate solutions in professional English (written and verbal) Accurately document